Refunds & Returns

Overview

Because our products are specialised and often sensitive, we generally do not accept returns. This policy is subject to your rights under the Australian Consumer Law (ACL) and does not limit any consumer guarantees that cannot be excluded by law.

Faulty, Damaged, Incorrect or Missing Items

If your order is faulty, damaged, missing, or incorrect, please email

support@globalpeptides.com.au

within 7 days of delivery. Include your order number, a description of the issue, and photos where applicable.

Remedies

• For a major failure (as defined by the ACL), you may choose a refund or replacement.
• For a minor failure, we may repair, replace, or provide a refund in line with the ACL.
• Approved refunds will be returned to the original payment method where practicable.

Cancellations and Returns

Cancellations are accepted only before items have been dispatched. To cancel an order, email

support@globalpeptides.com.au

with your order details.

Returns require prior authorisation. Due to the nature of our products (including perishable, sterile, or research-use-only items), returns will generally only be accepted if goods are unopened, in original packaging, and approved by us.

• If a return is authorised due to our error or a fault, we will cover reasonable return postage.
• For authorised returns for other reasons, you may be responsible for return postage.

Timing

We aim to respond within 5 business days. Approved refunds will be processed within 14 business days of agreement or receipt of returned goods, as applicable.

Business Purchasers

If you purchase as a business (not a consumer), the Australian Consumer Law may not apply. To the extent permitted by law, our liability for business purchases is limited to the remedies outlined in our Terms & Conditions.

Contact

For any enquiries, please contact

support@globalpeptides.com.au
.